5 Tips for Handling Employee Medical Issues

I get a lot of calls from managers telling me that an employee who used to have stellar, or even just acceptable performance, now is having trouble.  She's told her manager that she's dealing with diabetes, (or MS, depression, migraines, you name it!) and this is affecting her ability to work.  It's probably also making her miss work intermittently too, which can negatively affect coworkers and the business.

Photo credit: Lee Royal / Foter / CC BY-NC-ND

Many employees are just as confused as management about why they can't perform or how medical problems might be affecting their work.  Here are five tips for approaching a sticky problem involving employee medical issues:

  1. Get HR involved.  You are a manager, and your expertise is helping employees do their jobs the best way possible.  You can deliver that message, coach, follow up and hold people accountable, but if there is another issue involved that isn't appropriate for you to discuss with your employee, you need backup from your company's absence management or reasonable accommodation experts.  They will talk with the employee to find out what assistance may be needed, and whether it's reasonable for the company to provide it.  If you don't have this function in your company, choose an experienced consultant to guide you through this process.
  2. Offer FMLA leave.  If your employee is missing work, even on an intermittent basis, be sure the employee has been offered the opportunity to request FMLA leave and/or state leaves.  Depending on the number of employees at your work location, your company may be responsible for offering the opportunity to apply for FMLA leave.  Leave requests may be handled in-house or by an external vendor.
  3. Don't ask personal medical questions.  Your employee may feel comfortable sharing every gory detail of medical interventions and illnesses.  This is your employee's right, but you should never ask questions unless they relate to the employee's ability to do the work.  For example, it's okay to ask "What do you need so you can do your job?" but not "Do you have a slipped disk?  We have a whole pallet of 75 lb. boxes that need unloading."
  4. Be flexible.  If an employee needs a temporary alteration in his job duties, and it's easy to do that, then make it happen.  Many managers worry that if they allow a temporary accommodation, it will just tempt others to use excuses to avoid work.  Often, simply making sure there's documentation of the medical need eliminates the issue of copycat requests.  If a doctor's note is required, then most people who request help will really need it.
  5. Don't Broadcast.  There's no need to explain to your other employees what's going on with the situation.  If others ask, simply respond that you have it handled, and that you guarantee the nosy employee the same privacy as the employee who needs help.  Other employees are not entitled to an explanation, but if their help is needed, show genuine appreciation and reward them for pitching in.

For more information, visit Solve HR, Inc.